Refund policy

Cancellation, Return & Refund Policy

At HAOX, we strive to ensure complete customer satisfaction. Please read our policy carefully before placing an order.

Cancellation Policy

  • Orders can be cancelled within 1 hour of placing the order.

  • To request a cancellation, please email us at haoxenterprises@gmail.com within 1 hour of order placement.

  • Once the order has been dispatched, it cannot be cancelled.

  • If the order is already dispatched, you may refuse to accept the parcel at the time of delivery.

  • Once delivered, the order will not be eligible for cancellation or return.

If the cancellation request is approved within the allowed time, the refund will be processed within 2–5 working days to the original payment method.

Return Policy (Personal Care Products)

Since we deal in personal care & beauty products, returns are only accepted in case of damaged or wrong products.

Eligible Return Conditions:

  • The return request must be raised within 3 days of receiving the product

  • The product must be:

    • Unused and unopened

    • In original packaging

    • Accompanied by proof of purchase

Non-Returnable Cases:

  • Change of mind

  • Used or opened products

  • Sale items or gift cards

  • Any personal care product without damage or error

Damaged / Wrong Product Received

Please inspect your order upon delivery.

  • If you receive a damaged, defective, or incorrect product, contact us within 3 days of delivery at:

Once verified:

  • A replacement product will be shipped within 7 days after we receive the returned item.

  • In case replacement is not possible, a refund will be initiated.

Refund Policy

  • Once your return is received and inspected, we will notify you regarding approval or rejection.

  • Approved refunds will be processed to the original payment method within 10 business days.

  • Banks or payment gateways may take additional time to reflect the refund.

  • If 15 business days have passed since refund approval, please contact us at haoxenterprises@gmail.com.

Exchanges

  • Exchanges are only applicable for damaged or incorrect items.

  • The fastest way to receive a replacement is to return the damaged/wrong product after approval.